Our Chatters — Professionally Recruited, Rigorously Trained
The quality of your chatters determines the quality of your revenue. That's why we invest heavily in recruitment, training, and ongoing quality assurance. Every chatter on our team has passed a rigorous 5-phase vetting process.
150+
Team Members
24/7
Coverage
EN & ES
Native Speakers
Our 5-Phase Recruitment Process
We receive hundreds of applications per month. Fewer than 15% make it through our complete vetting pipeline.
Application Screening
Every applicant must pass a typing speed test (60+ WPM minimum), demonstrate strong written communication skills, and prove fluency in English or Spanish. We receive hundreds of applications and advance fewer than 15%.
Written Assessment
Candidates complete a written assessment that evaluates emotional intelligence, sales aptitude, and the ability to adapt their tone to different personas. We test for creativity, persuasion, and empathy — the three pillars of effective chatting.
Shadow Chatting Training
Selected candidates undergo shadow chatting training where they study real conversations, learn our sales frameworks, and practice adapting to different creator voices. They don't go live until they can convincingly replicate a creator's style.
Supervised Live Shifts
New chatters work their first shifts under direct supervision from a chatter manager. Every message is reviewed in real time. This ensures quality from day one and gives chatters immediate feedback to improve.
Ongoing Performance Reviews
Once live, chatters are evaluated continuously against KPIs: response time, conversion rate, average revenue per conversation, and customer satisfaction. Underperformers are retrained or replaced. Top performers are promoted to senior roles.
What Makes Our Chatters Different
Trained in Proven Sales Frameworks
Every chatter learns our battle-tested conversation frameworks for PPV sales, tip extraction, custom content negotiation, and subscriber retention. These aren't generic scripts — they're data-driven sequences refined across 80+ accounts.
They Sound Like You
Our chatters study your voice, tone, and personality before going live. They adapt to your communication style so seamlessly that your fans won't notice the difference. Authenticity drives engagement and revenue.
True 24/7 Coverage
Our team works in rotating shifts across multiple time zones to ensure your DMs are never left unanswered. Whether it's 3 PM or 3 AM, there's always a trained chatter ready to engage your subscribers.
Real-Time Quality Assurance
Chatter managers monitor conversations in real time and provide immediate coaching. We catch issues before they become problems and continuously optimize our approach based on what's actually working.
Frequently Asked Questions
Will the chatters sound like me?▾
Yes. Before going live on your account, every chatter studies your voice, tone, and communication patterns. They adapt to your style so fans can't tell the difference. We also set up style guides and conduct regular alignment checks.
How do you train chatters for my specific niche?▾
During onboarding, your account manager creates a niche-specific training brief covering your audience demographics, content style, pricing strategy, and brand personality. Chatters shadow existing conversations before handling live messages.
What if I don't like a chatter?▾
You can request a chatter change at any time. We'll assign a replacement immediately and retrain them on your account specifics. Your satisfaction is our priority.
Do chatters use scripts?▾
Our chatters use conversation frameworks — not rigid scripts. These frameworks provide structure and proven selling techniques while leaving room for natural, personalized conversations. This balance maximizes revenue without feeling robotic.
Meet Your Future Team
Ready to have professionally trained chatters working your account 24/7? Get in touch and we'll match you with the perfect team.